Refund and Returns Policy

Refund and Returns Policy

Rental Equipment

Last updated: August 2, 2026

At TechNautiq, we offer rental of navigation and communication equipment intended for boaters, sailors, travelers and professionals, including Garmin inReach®, Starlink Mini and other related equipment.

This policy sets out the terms and conditions applicable to cancellations, refunds and the return of rented equipment.

1. Reservation

A reservation is confirmed once:

  • The rental fee has been paid;
  • The General Rental Terms and Conditions have been accepted;
  • The security deposit has been paid or pre-authorized, where applicable.

2. Cancellation of a Reservation

Refunds are made according to the following conditions:

  • More than 14 days before the rental start date: full refund.
  • Between 7 and 14 days before departure: 50% refund of the rental amount.
  • Less than 7 days before departure: no refund, except in exceptional circumstances accepted by TechNautiq.

Shipping costs already incurred or specific services ordered for the customer may remain payable by the customer.

3. Inability to Deliver the Equipment

If TechNautiq is unable to provide the reserved equipment for a reason beyond the customer's control (breakdown, damage, loss, logistical unavailability, etc.), the customer may choose between:

  • Equivalent or higher-quality equipment at no additional cost;
  • Postponement of the rental;
  • Full refund of the amounts paid.

4. Return of the Equipment

The equipment must be returned:

  • Before the date specified in the rental agreement;
  • Complete;
  • Clean;
  • In good working condition, excluding normal wear and tear.

The equipment must be placed back in its shipping packaging together with all accessories provided.

5. Late Return

Any late return may result in additional charges.

Unless otherwise agreed in advance:

  • An additional day may be charged for each day of delay started;
  • A significant delay may be treated as a failure to return the equipment.

6. Equipment Inspection

Each piece of equipment is inspected:

  • Before shipment;
  • Upon return.

An internal inspection report is used to verify:

  • Overall condition;
  • Proper operation;
  • Presence of all accessories.

7. Security Deposit

A security deposit or bank pre-authorization may be required before shipment.

It will not be charged unless there is:

  • Failure to return the equipment;
  • Damage;
  • Loss;
  • Breakage;
  • Missing accessories;
  • Exceptional cleaning required as a result of the customer's use.

After the equipment has been inspected, the security deposit will be released as soon as reasonably possible.

8. Damaged or Lost Equipment

The renter is responsible for the equipment throughout the entire rental period.

In the event of loss, theft, immersion, damage or improper use, TechNautiq may charge:

  • Repair or restoration costs;
  • Replacement costs for the equipment;
  • Costs of missing accessories;
  • Administrative fees related to processing the case.

9. Refunds

Any applicable refund will be made using the payment method used for the order.

Refunds will be processed within a maximum of 14 days following approval of the refund request.

10. Force Majeure

In the event of an exceptional circumstance preventing the rental from taking place (natural disaster, administrative closure, inability to transport the equipment, etc.), TechNautiq will review each situation and may, depending on the circumstances, offer:

  • Postponement of the rental;
  • A credit;
  • A refund.

11. Right of Withdrawal

In accordance with Article L221-28 of the French Consumer Code, certain contracts relating to services provided on a specific date or during a specified period may be excluded from the statutory right of withdrawal.

The applicable conditions are specified in the General Rental Terms and Conditions.

12. Contact

For any request concerning a reservation, return or refund:

TechNautiq

Email: [email protected]

We generally respond within one business day.